Author: uk365guy

Recently one of my client tenant had an issue:

Scenario: Microsoft Dynamics 365 Customer Engagement Application have only one License and one Global Administrator.

So there is a requirement to integrate Microsoft Dynamics 365 with Microsoft Dynamics 365 App for Outlook.

Microsoft Dynamics 365 Customer Engagement user(System Administrator) tried to approve email, test and enable mailbox, but the
                    “Incoming Email Status =  Fail”,
                    “Outgoing Email Status =  Fail”,
          “Appointment,Contacts and Task Status = Fail”,

So as a tenant Global Administrator tried to approve the Mailbox for the user, but because the Dynamics 365 license has not been assigned  for Global Administrator, the Application is throughing error..

“Insufficient permissions to approve mailbox”.

So there is a work around for this issue..

The system administrator himself assign the Global Administrator rights and obviously he had Microsoft Dynamics 365 User License.

Then the system administrator became a Global Administrator with Microsoft Dynamics 365 License and he should be able to approve the Mailbox for the user..

As you can see the Incoming Email Status = Success, Outcoming Email Status = Success, Appointment, Contacts and Task Status = Success.

The system Administrator can install Microsoft Dynamics 365 App for Outlook and sync the email contacts, leads and tasks with outlook.

I hope this helps..

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Contact us @ www.gmritsolutions.co.uk
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Normally we download the Microsoft dynamics CRM SDK from Microsoft  website until Microsoft Dynamics 365 version 9.0.

From Version 9.0 we have two options to download the SDK

1) Using the visual studio Nuget package manager

2)  using the Powershell:

I am gonna show how  to download it on to the local folder.

First create a folder in your local computer
Drive : D
Folder: Tool

So the path would be D:/Tools

Search for the “Powershell” on your computer start menu..
Change the directory to desired directory using cd..
  cd D:Tools

Copy the powershell script from Microsoft website

$sourceNugetExe = “https://dist.nuget.org/win-x86-commandline/latest/nuget.exe”
$targetNugetExe = “.nuget.exe”
Remove-Item .Tools -Force -Recurse -ErrorAction Ignore
Invoke-WebRequest $sourceNugetExe -OutFile $targetNugetExe
Set-Alias nuget $targetNugetExe -Scope Global -Verbose

##
##Download Plugin Registration Tool
##
./nuget install Microsoft.CrmSdk.XrmTooling.PluginRegistrationTool -O .Tools
md .ToolsPluginRegistration
$prtFolder = Get-ChildItem ./Tools | Where-Object {$_.Name -match ‘Microsoft.CrmSdk.XrmTooling.PluginRegistrationTool.’}
move .Tools$prtFoldertools*.* .ToolsPluginRegistration
Remove-Item .Tools$prtFolder -Force -Recurse

##
##Download CoreTools
##
./nuget install  Microsoft.CrmSdk.CoreTools -O .Tools
md .ToolsCoreTools
$coreToolsFolder = Get-ChildItem ./Tools | Where-Object {$_.Name -match ‘Microsoft.CrmSdk.CoreTools.’}
move .Tools$coreToolsFoldercontentbincoretools*.* .ToolsCoreTools
Remove-Item .Tools$coreToolsFolder -Force -Recurse

##
##Download Configuration Migration
##
./nuget install  Microsoft.CrmSdk.XrmTooling.ConfigurationMigration.Wpf -O .Tools
md .ToolsConfigurationMigration
$configMigFolder = Get-ChildItem ./Tools | Where-Object {$_.Name -match ‘Microsoft.CrmSdk.XrmTooling.ConfigurationMigration.Wpf.’}
move .Tools$configMigFoldertools*.* .ToolsConfigurationMigration
Remove-Item .Tools$configMigFolder -Force -Recurse

##
##Download Package Deployer
##
./nuget install  Microsoft.CrmSdk.XrmTooling.PackageDeployment.WPF -O .Tools
md .ToolsPackageDeployment
$pdFolder = Get-ChildItem ./Tools | Where-Object {$_.Name -match ‘Microsoft.CrmSdk.XrmTooling.PackageDeployment.Wpf.’}
move .Tools$pdFoldertools*.* .ToolsPackageDeployment
Remove-Item .Tools$pdFolder -Force -Recurse

##
##Remove NuGet.exe
##
Remove-Item nuget.exe