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Author: uk365guy

{Customer Insights} Take campaigns from concept to launch using Copilot

uk365guy

Hello Everyone,

Today I am going to share my thoughts on new preview feature using Copilot take campaigns from concept to launch.

Let’s get’s started.

Copilot in Customer Insights revolutionizes your workflow, enhancing productivity as you take campaigns from concept to launch. Here’s how it works:

1. Describe your Goals: Begin by providing a creative brief or describing the outcomes you want to achieve with your campaign.

2. AI-Powered Generation: Copilot leverages the power of data and AI to automatically generate the following campaign components:

Audiences: Based on Customer Insights data and your project description.

Message: Crafted to resonate with your campaign objectives.

Images: Relevant visuals aligned with your brand.

Journeys: Designed to deliver your goals.

3. Curate and Edit: You can further refine and curate these assets. Copilot ensures that you’re always in control.

4. Launch Efficiency: With Copilot, you’ll save countless hours. It creates a connected solution that aligns with your defined goals. Rest assured, you can refine, approve, and complete the campaign before it reaches your customers.

Key features:

AI-First Interface: Boost Productivity and creativity.

Brand Consistency: Automatically create a brand profile from your company’s website to keep consent on-brand.

Consent Suggestions: Copilot assists in creating engaging emails, adjusting tone, layout, and more.

Image Recommendations: Get AI-generated image suggestions or refine existing ones.

Journey Maps: Tailored Journeys designed to achieve your campaign objectives.

Export Details: Easily share essential campaign your goals, and Copilot generates tailored journey maps, segments and content.

That’s it for today.

I hope this helps.

Malla Reddy Gurram(@UK365GUY)
#365BlogPostsin365Days

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{Customer Insights} Reach customers quickly with 10x increased throughput

uk365guy

Hello Everyone,

Today I am going to share my thoughts on reaching customers quickly with 10x increased throughput.

Let’s get’s started.

In an increasingly digital and interconnected world, businesses recognize that capturing customers attention during critical moments is key to success. To achieve this, delivering timely and tailored experiences is essential. With the latest release, Dynamics 365 Customer Insights empowers you to reach customers faster than ever before:

1. Segment-Based Journeys:

You can now deliver up to 20 million personalized interactions per hour using batched journey scenarios.

This ensures that your marketing messages promptly reach your target audience, increasing the likelihood of quick responses and immediate customer engagement.

2. Trigger -Based Journeys:

React to customers behaviors in pivotal moments with up to 500,00 interactions per hour.

By connecting with customers precisely when it matters, your outreach becomes more relevant and effective.

This increased throughput is automatically enabled, allowing you to scale your customer interactions efficiently.

That’s it for today.

I hope this helps.

Malla Reddy Gurram(@UK365GUY)
#365BlogPostsin365Days

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{Customer Insights} Collect extra customer information without creating custom attributes

uk365guy

Hello Everyone,

Today I am going to share my thoughts on collect extra customer information without creating custom attributes.

Let’s get’s started.

In Dynamics 365 Customer Insights, you can now easily gather additional information about your customers without creating new custom attributes. Here’s how:

1. Custom Form Fields:

Within the form editor, you can create any kind of question directly.

Drag and drop custom fields from the toolbox onto the form canvas.

Edit the label and properties as needed.

For instance, you can ask questions like, “what is your meal preference?” or create contest-related queries to enhance customer satifaction and retention.

2. Data Storage:

The answers provided are stored only as part of the form submission.

This approach ensures that you can access the value anytime without polluting your data with unnecessary custom attributes.

By using custom fields, you can efficiently collect extra customer information without cluttering your attribute schema.

That’s it for today.

I hope this helps.

Malla Reddy Gurram(@UK365GUY)
#365BlogPostsin365Days

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{Customer Insights} Split your audience into groups to deliver unique customer experiences

uk365guy

Hello Everyone,

Today I am going to share my thoughts on split your audiences into groups to deliver unique customer experiences on Dynamics 365 Customer Insights.

Let’s get’s started.

Certainly! When you want customers to have different experiences within a single journey, you need to divide them into groups. While this is already possible using attribute branches or segments, sometimes the number of customers in each branch is more important than what those customers have in common.

Introducing the journey split tile! This powerful feature allows you to split your audience into branches, providing subsets of your audience with unique experiences. Whether it’s sending out a survey, testing a new type of experience, or offering a first-come promotional deal, the journey split tile has you covered.

Here’s how it works:

1. Split by Percentage:

Randomly breaks the audience into percentages associated with each branch.

Ideal for scenarios that require randomness, such as sending an experience survey to a subset of your customers.

Works best for larger populations (more than 2000 participants).

2. Split by Number:

Fills up branches from left to right based in the configured number of participants.

Perfect for scenarios that need specific participant counts, like offering a promotion to the first 1,000 customers who sign up for a newsletter.

Remember, the journey split tile supports up to 25 branches, giving you flexibility and precision in tailoring experiences for your audiences.

That’s it for today.

I hope this help.

Malla Reddy Gurram(@UK365GUY)
#365BlogPostsin365Days

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uk365guy

Hello Everyone,

Today I am going to share my thoughts on how to prevent duplicate emails to contacts that share an email address on Dynamics 365 Customer Insights.

Let’s get’s started.

Certainly! Email deduplication is a valuable feature that ensures efficient email management and maintains strong customer relationship. Here’s how it works.

1. Why Email Deduplication Matters:

Higher Engagement: When multiple contacts share the same email address, enabling email deduplication ensures that your message is sent only once to each unique email address. This leads to better engagement rates.

Improved Deliverability: By avoiding duplicates emails, you enhance your email deliverability reputation.
Messages reach recipients who genuinely want to receive them, reducing the risk of being marked as spam.

Preserving Brand Reputation: Keeping customer’s inboxes clutter-free and preventing unnecessary duplicate emails preserves your brand’s reputation.

2. Feature Details:

Enable or Disable: You can enable or disable email deduplication for real-time segment based journeys.

Single Email per Unique Address: With this feature, each message is sent just once to each unique email address within your segments.

Review Duplicated Email Addresses: Use Journey analytics to identify and review any duplicate emails and maintain a positive customer experience.

That’s it for today.

I hope this helps.

Malla Reddy Gurram(@UK365GUY)
#365BlogPostsin365Days

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