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{How to} set up Microsoft Teams call directly from Dynamics 365 Sales

uk365guy

Hello Everyone,

Today i am going to show how to set up Microsoft Teams call directly from Dynamics 365 Sales.

Let’s get’s started.

Login into Dynamics 365 Sales.

Change the Settings from bottom left corner side from Sales to APP Settings.

Click on Teams Calls and Microsoft Team calls settings will be opened.

You can set up Microsoft Teams so your sales team can call customers directly from Dynamics 365, with seamless integartion and premium options available.

1. Teams calls:

Allow sellers to make calls right from where they work = ON.

2.Answer incoming calls in Dynamics 365 : ON

When customers or leads call, sellers can aswer in Dynamics 365 and keep all the relevant information at hand.

3. Internal calls will ring only in the Teams app, not in Dynamics 365(recommended)

Transfer calls(preview) = ON

Sellers can transfer calls made in Dynamics 365 using one of 3 modes : blind, sale or consultative.

4. Security roles can be enabled for specific roles.

5.Advanced settings

You can select the Dynamics 365 apps for Teams calls.

for example: Sales Hub.

6. Recording with real-time transcription and insights = ON

Which allows sales team gets most out of every call with advanced conversation intelligence capabilities like AI powered insights rich call summaries and more.

Also enable for security roles.

Finally Click Update button.

Microsoft Teams calls set up successfully.

That’s it for today.

I hope this helps.

Malla Reddy Gurram(@UK365GUY)
#365BlogPostsin365Days)

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{How to } Enable Sales usage reports in Dynamics 365 Sales Model Driven App

uk365guy

Hello Everyone,

Today i am going to share how to enable Sales usage reports in Dynamics 365 Sales.

Let’s get’s started.

Login into Dynamics 365 Sales

Go to Settings on the bottom left corner and change to APP Settings from Sales.

Turn on Sales usage reports to YES, and SAVE.

SALES USAGE REPORTS:

Which provides information about the historical operational metrics and key performance indicators.

– Help your sales managers understand their teams’ operational metrics.

For more information about the sales usage reports click here

That’s it for today.

I hope this helps.

Malla Reddy Gurram(@UK365GUY)
#365BlogPostsin365Days

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Productivity tools settings for Dynamics 365 Sales

uk365guy

Hello Everyone,

Today i am going to show how to set the productivity tools settings on Dynamics 365 Sales from App settings.

Let’s get’s started.

Login into Dynamics 365 Sales.

Change the settings from Sales to App Settings.

1. Enhanced email for timeline:

Toggle to ON and SAVE

It will allow Multitask, compose, and save drafts using email pop -up.

Note: This change will apply to all applications in your organization that use timeline.

2. Business card scan:

Toggle to YES and SAVE.

Easily scan and save business card data to your contacts.

3.Convert to PDF:

Easily export record and form data into non-editable PDF files for convenient sharing, printing, or viewing outside Dynamics 365 Sales. Set which record types may be converted.

By default all tables will be included to export view but you can show only enabled entities to YES and also Filter by entity name too, you can select which tables needs to be included by clicking radio buttons.

Note: First you need to select the tables which you want to include in the export record and form data into an non editable PDF files and select the

4. Enable address suggestions:

If enabled then address suggestions will be displayed when editing the address on the account, contact or lead form.

Toggle to YES and SAVE

That’s it for today.

I hope this helps.

Malla Reddy Gurram(@UK365GUY)
#365BlogPostsin365Days

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{How to} Using LevelUp View all record values on web browser on Dynamics 365 Model Driven App

uk365guy

Hello Everyone,

Today i am going to show how to see the all record values on a browser.

Let’s get’s started.

Suppose you need to see all records values in one view instead of scrolling through the record form.

Solution:

1. Open the record and click on the Level Up tool on the browser

2. Click on the “All Fields” then the new tab will be opened with all fields displayed(see below)

3. You can check the field values according to the requirements.

That’s it for today.

I hope this helps.
Malla Reddy Gurram(@UK365GUY)
#365BlogPostsin365Days

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{Resolved} Data Import error on Dynamics 365 Model Driven App

uk365guy

Hello Everyone,

Today i am going to show how to resolve data import error when a template is used on Model Driven App.

Let’s get’s started.

Suppose you have requirement to import the data using template into model driven app and you get this error message, then how to resolve it.

Let’s see how i resolved this issue in my case.

Solution:

I have tried to import the data for Opportunity but previously i have used Level up tool to impersonate other user and it is still active when i tried to import the data for Opportunity.

Hence i got this error message, so i have removed the imperonation from other user and changed login as my self.

It worked for me and the import was successful.

That’s it for today.

I hope this helps.

Malla Reddy Gurram(@UK365GUY)
#365BlogPostsin365Days

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