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Tag: #365blogpostin365days

{How to} Enable or Disable a frequency cap for your Journey Dynamics 365 Customer Insights

uk365guy

Hello Everyone,

Today I am going to show how to enable or disable a frequency cap for your Journey.

Let’s get’s started.

The frequency settings is enabled by default for all journeys. So once the frequency cap settings are enabled globally, the message will be capped.

So the users who are editing rights in the Journey will be able to decide if the cap should be bypassed for a specific Journey.

How to bypass the frequency cap:

Login into Customer Insights

Go to the Journey and edit it and then click on the gear icon and you will see two options:

1. Apply frequency cap to this journey – skip commercial message if cap is reached.

2. Don’t apply frequency cap to this journey.

That’s it for today.

I hope this helps.

Malla Reddy Gurram(@UK365GUY)
#365BlogPostsin365Days

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{Do you know} Where do they store customer information when a customer register for an event on Dynamics 365 Marketing

uk365guy

Hello Everyone,

Today I am going to share my thoughts on event registration, When a customer register for an event and where do they actually store customer information on Dynamics 365 Marketing.

Let’s get’s started.

When a customer registers for an event on Dynamics 365 Marketing, the records are stored in the Event Registration section.

Here’s how it works:

1. Event Registration Records: Each time someone fills out an event registration form, their email address is checked to see if they already exist in Dynamics 365 as a Contact.

If not, a new Contact record is created for them, and an Event Registration is linked to that new Contact.

2. Event Management Work Area: To view all current registrations and pass assignments and to create them manually in the system, you can work in either of the following entities within the Events work area:

a) Events > Event > Event Registrations: Here: you can view and create registrations for all events.

b) Events > Event > Events: Open an event record and go to the Registration & Attendance tab to view and create registrations for the selected event.

To view or create individual session registrations, navigate to the Agenda tab of the event record and open a session listed there.

Remember, this process helps event managers evaluate resource needs, session capacities and attendees preferences. It ensures that attendees have reserved seats for the sessions they want to attend!.

That’s it for today.

I hope this helps.

Malla Reddy Gurram(@UK365GUY)
#365BlogPostsin365Days

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{How to} Increase seller productivity with lead profile summaries in Dynamics 365 Sales

uk365guy

Hello Everyone,

Today I am going to share my thoughts how to increase seller productivity with lead profile summaries in Dynamics 365 Sales.

Let’s get’s started.

Increasing seller productivity with lead profile summaries in Dynamics 365 Sales can be achieved by optimizing the CRM system to provide concise, actionable insights.

Here are some ways Dynamics 365 Sales can present lead profile summaries effectively.

1. Consolidated Lead Views: Create a dashboard that gives a 360-degree view of the lead, pulling in data from various touchpoints like emails, calls, social media interactions and past purchases.

2. Key Metrics Front and Center: Highlight essential metrics such as lead score, potential deal size, and buying stage prominently on the lead profile.

3. Interaction History: Include a timeline of recent interactions and activities to help sellers quickly understand the lead’s journey and identify key engagement moments.

4. Predictive Insights: Use AI-powered tools within Dynamics 365 Sales to predict the lead’s future behavior, purchase probability and recommend the next best action for the seller.

5. Task Automation: Integrate functionality that allows routine follow-up tasks to be set up or triggered directly from the lead summary page.

6. Sentiment Analysis: Implement sentiment analysis tools to guage the lead’s sentiments from communications and social media activity, providing sellers with an idea of the lead’s disposition.

7.Customizable Summaries: Allow Sellers to customize which data points are summarized to align their sales process or industry-specific needs.

8. Alerts and Notifications: Set up alerts for when a lead’s engagement level changes significantly, indicating a potential opportunity for contact or a risk of losing the lead.

By Integrating these features into Dynamics 365 Sales, Sellers can quickly assess lead potential, prioritize their efforts, and take informed actions, thereby improving productivity and the chances of converting leads into customers.

That’s it for today.

I hope this helps.

Malla Reddy Gurram(@UK365GUY)
#365BlogPostsin365Days

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{New} Copilot Studio at a glance

uk365guy

Hello Everyone,

Today I am going to show new UI of Power Virtual Agent which is renamed as Copilot Studio.

Let’s get’s started.

Login into Copilot Studio

https://web.powerva.microsoft.com/

Then you will see new UI of Copilot Studio.

1. Copilot: You can set up new bot with the language you want to speak and Copilot will create responses in real time with answers and information from a website you choose.

2. AI Plugins (Preview)

Add Power Platform component as an AI Plugin, you can select generate content or extract insights, Create automation, Update or get answers about external data.

3. Prompts(Preview)

AI Prompts you can create AI builder models and create text using custom prompt and classify text, Respond to AI Reply, Respond to a complaint, create text using custom prompt, sentiment analysis of text, AI Summarize Text, Extract information from text.

4. Model(Preview): You can create Documents, text, structured data, images and so …

That’s it for today.

I hope this helps.

Malla Reddy Gurram(@UK365GUY)
#365BlogPostsin365Days

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{Do you know} New settings on Dynamics 365 Sales App

uk365guy

Hello Everyone,

Today I am going to show new settings on Dynamics 365 Sales App.

Let’s get’s started.

Dynamics 365 Sales Admins settings can be difficult to navigate, sometimes frustration for administrators.

By using the search capability, system administrators can improve operational efficiency by locating specific settings quickly and reducing time spent on navigating through the system.

It also simplifies onboarding for new administrators, reducing training time and cost.

Features and settings messages ensure maximum use of the platform’s capabilities, by helping system administrators discover new and relevant features leading to improved performance and productivity.

New search function in Dynamics 365 Sales admin settings will help system administrators achieve following:

1. Quick Navigation.

2. Easy Onboarding

3. Feature discovery

4. Enganced user experience.

That’s it for today.

I hope this helps.

Malla Reddy Gurram(@uk365guy)
#365blogpostsin365days

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